Research on the Application of CARE Combined With AIDET Nurse-Patient Communication Model in Implementing Service Remediation in Outpatient Clinics

The new communication mode, which incorporates fundamental communication principles (AIDET) and service recovery strategies (CARE)

CARE (C: connect, A: apologize, R: repair, E: exceed) is a standard service recovery communication mode in medical services.

AIDET is a nurse-patient communication mode that contains essential communication principles. Each letter represents a step for communication: Acknowledge, Introduce, Duration, Explanation, and Thank. It describes in detail the application and characteristics of the primary language in communication, logical and procedural.