Twilio Well-Child Visit Pilot Open Trial

Text messages will be sent to parents/guardians of children ages 0 to 17 years who no-showed for their well child visits.

Interviews will be conducted with a subset of participants to identify the top one or two performing text messages.

Alongside notification text messages regarding no-showed visits, participants will be invited to participate in a survey about their experience with the health system. This survey will assess reasons for missing the WCV and primary caregiver's perspective on the experience at the prior visit.