COVID-19 Vaccine Text Outreach

Messaging will include a prompt to agree to scheduling. If patient agrees, the access center will call these patients back to schedule, calling up to 3 times.

Messaging will include a prompt to agree to scheduling followed by a prompt to call the Penn Medicine Vaccine Scheduling Hotline to schedule their vaccine appointment.

The message describes that the patient is eligible for the COVID vaccine.

The message will describe an endorsement from the provider to get the vaccination.

The message will highlight the limited availability and the elevated priority for the patient to receive the vaccine at Penn Medicine.

This will highlight that a vaccine is reserved for the patient, implying that they need to opt-out.

The access center will call these patients to schedule their vaccine appointment. These patients will not receive text messaging.