Pre-consultation Compassion Among Patients Referred to a Cancer Center

"Added five additional sentences to the standard introduction video. Those five sentences were compassion-focused statements. The compassionate statements added to the enhanced compassion video were based on the results of a recent systematic review of clinician compassionate behaviors, which found incorporating statements of support, acknowledgement, patient's perspective, emotion naming, and validation increased patient perception of compassion."

Standard introduction video sent to a new patient via email introducing the new patient to the cancer center prior to the initial consultation.