Family Partner Navigation for Children

Family partners will keep records and communicate with families using standard information technology, including telephones, electronic medical records, and standard desktop software.

Family partners will be restricted to working at the primary care clinic - communication will be restricted to telephone, text, and clinic visits

Monitoring is determined by standard pediatric practice. Behavioral screening is usually done annually.

Family Partners will utilize a predetermined schedule of contacts with families

"In Massachusetts, behavioral screening is mandated at every pediatric visit, which for children in the target population (ages 3-12 years) is annually. With enhanced monitoring, Family Partners will screen children using validated instruments quarterly and communicate results to the child's care team"

Behavioral: technology enhanced care coordination FPs will also have access to Act.MD, a cloud-based care coordination and communication tool that offers the potential to improve communication with families, schools, and the primary care site through administration of online questions, videoconferencing, and common portals that can be used by parents and multiple providers (e.g., FP, pediatrician, teacher).

Family Partners will be able to meet with families on an as-needed basis, with no predetermined schedule of contacts

In clinic-based visits the Family Partner is restricted to working at the primary care clinic and communication is restricted to telephone, text, and clinic visits. However in conditions with clinic based and community visits, the Family Partners will be available to meet families in their home and community (as well as the clinic), and accompany families to community-based meetings at school or childcare.