1,196
Participants
Start Date
February 1, 2016
Primary Completion Date
October 31, 2016
Study Completion Date
September 30, 2017
Supported adoption intervention
An intervention where a healthcare system implements quality improvement by sending patients proactive reminders, motivational messages, and educational support to encourage use of a new service (i.e., secure messaging)
Active comparator control
The investigators will use an attention control (a control intended to balance the attention Veterans receive from the facility mailings and to enhance masking of intervention versus control). As an attention control must not have information about the intended intervention, the investigators will mail out general wellness information available on the VHA National Center for Prevention
VA Pittsburgh Healthcare System University Drive Division, Pittsburgh, PA, Pittsburgh
Birmingham VA Medical Center, Birmingham, AL, Birmingham
VA Salt Lake City Health Care System, Salt Lake City, UT, Salt Lake City
Edith Nourse Rogers Memorial Veterans Hospital, Bedford, MA, Bedford
VA Office of Research and Development
FED